Refund policy

Return & Refund Policy

Thank you for supporting a one-person business! Your satisfaction truly matters, and I stand behind the quality of my products. While I may not operate on the scale of large retailers, I aim to provide a fair and supportive experience if something isn’t right.

Contact First Requirement
Before starting a return or refund, please contact me first so we can work together on the best solution. Many issues can be resolved quickly without needing a full return.

To begin the process, please reach out with:

  • Your order number

  • A brief description of the issue

  • Photos (only if necessary, such as for damaged, defective, or incorrect items)

I will respond as soon as possible (typically within 1–2 business days) with next steps.

Returns
If a return is approved, you may send the item back within 14 days of delivery. Items must be returned in their original condition, unused, and in original packaging unless otherwise agreed upon in writing.

Returns sent without prior contact and approval may not be accepted.

Refunds
Once a returned item is received and inspected, a refund will be issued to the original payment method. Please allow several business days for processing depending on your payment provider.

Original shipping costs are non-refundable unless the return is due to an error on my part.

Exchanges
If you received a defective or incorrect item, please contact me within 7 days of delivery. I will gladly arrange a replacement or exchange at no additional cost.

Return Shipping
Return shipping costs will be discussed and agreed upon during the return approval process. In some cases, I may cover return shipping—especially if the item is defective, damaged, or incorrect—but this is handled on a case-by-case basis.

If a return is approved, I may provide a prepaid shipping label or instructions. If you are responsible for shipping, I recommend using a trackable shipping service, as I cannot guarantee receipt of returned items.

Damaged or Lost Items
If your order arrives damaged, please contact me promptly so I can help resolve the issue. Photos may be requested if needed. For lost shipments, please refer to the Shipping Policy and contact the carrier first, but I will assist where I can.

Non-Returnable Items
Certain items may not be eligible for return, including:

  • Custom or personalized products

  • Items marked as final sale

Limitations & Fair Use
To prevent abuse of this policy, I reserve the right to deny returns or refunds in cases of excessive or unreasonable requests, suspected fraud, or items returned in used, altered, or damaged condition not caused during shipping.

Policy Updates
This policy may be updated at any time without prior notice. The version in effect at the time of your purchase will apply.

Contact
If something isn’t right, please reach out - I genuinely want you to be happy with your purchase and will do my best to help.

By placing an order, you agree to the terms outlined in this Return & Refund Policy.